Help centre / Your account and data

Get help from inside the app

Send a report with the details needed to understand the problem.

These steps apply to iPhone. Permission prompts use your phone’s own wording.

Open Send a report

Go to the support option in the app. Describe what happened, what you expected and which screen you were on.

Read the diagnostic file first

Review the file before sharing it. Diagnostic logs are designed to record timings, identifiers and errors, rather than receipt contents.

Or write to us

Email [email protected] with your phone model and app version. Avoid sending receipt images unless they are needed to explain the problem.

Estimates only, as at 5 October 2026. Not tax, legal or financial advice. Rules change. Check with your accountant.

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